A. Municipal Revenue Enhancement

• Comprehensive assessment of the revenue value chain
• Tariff modelling and optimisation
• Enhancement of billing accuracy
• Debtors’ book analysis and recovery strategies
• Indigent verification and management
• Credit control aligned to municipal bylaws
• Reduction of revenue leakage across metering, billing, and collections

B. Data Cleansing and Quality Assurance

• Cleansing of customer and account data
• Removal of duplicate and inaccurate records
• Validation of meter, property, and indigent data
• Improvement of data integrity for billing efficiency
• Integration into municipal systems (Venus, Sebata, Munsoft, etc.)

C. Meter Reading & Consumption Management

• Automated and manual meter reading solutions
• Mobile applications with GPS validation
• Exception reporting and pre-billing audits
• Consumption trend analysis
• Field verification audits and on-site inspections

D. Credit Control & Debt Management

• Credit control strategy implementation
• Customer segmentation and targeted collections
• Call centre collections support
• Disconnection and reconnection coordination
• Payment arrangement and negotiation support
• Debtors’ performance reporting dashboards

E. Financial Management & Compliance

• Preparation of Annual Financial Statements
• Fixed Asset Register management
• GRAP-compliant asset management
• Audit support and audit query resolution
• VAT and taxation compliance
• Financial sustainability and operational efficiency advisory

F. ICT & Digital Solutions

Microsoft 365 & Azure Cloud Services

• Microsoft 365 deployment, configuration, and support
• Azure cloud infrastructure design and management
• Secure remote working and collaboration solutions
• Proactive monitoring, security, and compliance support

SaaS & PaaS Solutions

• Software as a Service (SaaS) implementation
• Platform as a Service (PaaS) solutions
• Cloud-based business application enablement
• Scalable and cost-efficient technology platforms

ICT Infrastructure Services

• Network, server, and storage design and installation
• On-premise and hybrid infrastructure solutions
• Ongoing infrastructure management and optimisation
• Business continuity and disaster recovery solutions

IT Sales, Repairs & End-User Support

• Supply of IT hardware and software
• Professional repairs and maintenance
• End-user support and helpdesk services
• Preventative maintenance and lifecycle management

Website Design & Digital Platforms

• Professional, responsive website design
• Secure and user-friendly web solutions
• Ongoing website maintenance and enhancements
• Digital presence and branding support

Microsoft Business Applications

• Dynamics 365 implementation and support
• Power Platform (Power BI, Power Apps, Power Automate)
• Business process automation

Data integration and reporting dashboards